Navidium Shipping Protection

PROTECT YOUR DELIVERY WITH NAVIDIUM

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel for a small flat fee and we’ll offer you a refund or replacement right away.

WHAT WE DEEM AS LOST:

Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 7 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
Your tracking has not updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

WHAT WE DEEM AS DAMAGED:

Items arrive damaged in transit - clothing is wet, stained, torn etc.
Some of your order is missing due to the box/packet opening in transit

Please contact us at hello@dosaze.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

Missing parcels or redelivery fees due to incorrect address information provided by you
Delays in transit
Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund
Items that are returned to us for a refund or exchange that are not in a resalable condition
If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us on hello@dosaze.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim:

Subject line: CLAIM for order #12345
Description of your issue
Photo evidence of damage

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting Navidium shipping protection, you agree to these terms.

We ask that you do not get in touch with use regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

This is our in-house protection policy. Navidium shipping protection is non refundable.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.

Helped with neck pain after an accident.

I was in an accident several months ago and ended up with severe whiplash and an elevated first rib. I was in constant pain, and my physical therapist recommended I start using an orthopedic pillow.

The 60-night trial guarantee is what ultimately led me to try out this brand. Most of the orthopedic pillow brands I had intended to try didn’t allow returns, which I couldn’t justify chancing given the hefty price tags. Initially, I waffled about whether or not I’d keep the Dosaze pillow, since it didn’t feel comfortable right away and was expensive. But because the company gave me plenty of time to acclimate to the style, I ended up loving it. The fact that you can use it comfortably whether you’re a back or a side sleeper sealed the deal. Plus, I never need to adjust or fluff it up, because it’s always the perfect shape. My neck pain has improved dramatically since I started using it. I take it with me whenever I travel now, because I refuse to use any other pillow.

This pillow has saved my neck

My best piece of advice to kick off this review is to give yourself a couple of weeks to adjust to the pillow. At first, I thought that it wasn’t right for me, but I kept finding myself coming back to it, and now nearly a year later this pillow is my saving grace. It truly saved my neck and I can’t sleep without it. I recently slept somewhere else outside of my own home and had to bring it with me. There really is no other pillow like this on the market if you need proper neck support.

Resolved neck issues

Prior to purchasing this pillow, I was experiencing constant neck pain (I sustained a head injury about 5 years ago that resulted in constant neck pain). I tried acupuncture and physical therapy. I was about to go back to the physical therapist and tried this pillow instead. I have a desk job and it aggravated the neck pain every day and made it worse. This pillow made my neck pain disappear. For context I have an old mattress that I’m replacing, so the pillow ALONE fixed my chronic pain. I really hope this review helps others in similar situations to mine. I promise I’m not a review bot lol.

Really loving this pillow!

I've had one contoured pillow for the last 6 years and I haven't been able to find anything that compares. This Dosaze contoured orthopedic pillow finally does the trick - perfect shape and firmness. Has been helping with neck tension and helping me get a good night's sleep.

Love my pillow!

I took some time to research pillows and found this one. It’s firm but not too firm , perfect for me. Highly second.

Great Pillow for my neck and shoulders

I am sleeping much better at night from this pillow. My neck and shoulders used to ache as I slept and now the pain is gone and my overall alignment is improved.

I Wish I Found This Years Ago

I have struggled with tension and cervicogenic headaches for over 20 years. Once I started to use this pillow, my headaches decreased in frequency and intensity. It cradles my head and neck keeping my spine properly alligned for comfort and stability. I also started to use a mouth guard at night and the difference was miraculous. I finally found the right sleep aids that freed me from my frequent headaches and changed my life.

Great Pillow for my Neck Pain

Have been loving my Dosaze pillow for almost a year now. Solved so many neck and back problems for me. Wish I had found it sooner.

Navidium Shipping Protection

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