I’m very happy with my Dosaze pillow and the customer service I received.
The first contour pillow they sent was a little too firm for my liking. I reached out to customer service, and they quickly recommended a softer version and sent one out with no hassle. The exchange process was easy, and they were great to deal with.
After one night on the softer pillow, I knew it was a keeper. It still gives me the neck support I was looking for, but without feeling too firm. For me, it’s just right.
The only thing I wish was clearer is that the softer version isn’t shown as a separate option on the website. When ordering, you can choose Standard or Thick, but that relates to the pillow height, not the firmness. If you know you prefer a softer pillow, I’d suggest contacting customer service before ordering and asking about the softer contour version.
Overall, great product, great customer service, and a company I wouldn’t hesitate to buy from again. Highly recommended.