Mattress Warranty

YOUR LIFETIME LIMITED WARRANTY

Your new Dosaze mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Dosaze (“Dosaze”) or a Dosaze authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED

This Warranty extends to mattresses manufactured by Dosaze and purchased directly from Dosaze or Dosaze’s authorized retailers (the “Mattresses”).

Dosaze warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you.

This warranty is limited to one replacement per mattress purchased.

THE FOLLOWING DEFECTS ARE COVERED

Any VISIBLE indentation equal or greater than one and a half (1.5”) inches that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Dosaze, the Mattress Warranty, without limitation, will be void. Dosaze may require the purchaser to provide proof of the quality of the foundation or base used.

Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling.

THIS MATTRESS WARRANTY DOES NOT COVER

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions. A normal increase in softness due to normal usage. Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and Dosaze does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking. Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity. Damage associated with an improper bed frame, foundation, box spring, or base as solely determined by Dosaze. Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Warranty. More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one and half (1.5) inches in the Mattress as measured below the quilt level — in other words, some settling of the fiber and foam in the quilt should be expected and is not considered a defect; (g) individual or personalized allergies and sensitivities; and (h) naturally occurring aromas. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

WARRANTY REMEDY

In the event of a Defect (as defined above), Dosaze’s sole liability and your sole remedies under this Warranty will be:

A replacement of your defective mattress with a new Dosaze mattress at absolutely no charge to you.

YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Mattresses must be used on a firm, rigid, non-flexible surface with an ample center support leg(s), such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used. You must return your Mattress and show proof of original purchase. At Dosaze’ option, Dosaze may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if Dosaze determines that a Defect exists, Dosaze will assume all transportation costs associated with returning and replacing your mattress.

HOW TO MAKE A WARRANTY CLAIM

Contact: s upport@dosaze.com

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, Dosaze LIMITS THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF EITHER A) THE DURATION OF THIS WRITTEN WARRANTY, OR B) ANY MAXIMUM DURATION FOR IMPLIED OR STATUTORY WARRANTIES PROVIDED BY STATUTE. SOME STATES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Dosaze LIMITS THE REMEDIES FOR SUCH WARRANTIES TO, AT Dosaze’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL Dosaze OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE Dosaze MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF Dosaze HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Dosaze’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

In the event a dispute arises between you and Dosaze arising out of this Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. Arbitration will take place in a location selected by Dosaze. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. This Limited Warranty will be governed by the laws of the State of New Jersey.

Best pillow

Most comfortable pillow I have found, and I have tried temperpedic, as well as feather pillows to get a right fit. Pain in my neck until I found this one.

2 years and counting

I have used the contour pillow every night for over 2 years, and I don’t think I’ll ever use another pillow! I take it with me everywhere I travel, because truly nothing else compares. I love this thing so much and feel like it hasn’t changed a bit since day 1 - hasn’t compressed or lost its shape or support (purchased Nov 2022). I’ll probably buy another just in case they ever stop selling, as I really would use it for the rest of my life. I tried everything out there for neck pain (wasted so much money and searched for years for the right fit), and this pillow was a life changer. It’s so worth the money, especially when you’re constantly in pain.

Love my pillow!

I’ve been using this pillow for a few months. At first it seemed flat and weird, but I slept on it and fell in love! I’m a side sleeper and trying to sleep more on my back. It supports my neck and it’s very comfortable! I have chronic neck pain and wouldn’t go back to my regular pillow. Thanks!

A Pillow That Works!

I’ve tried multiple “cervical pillows” and the Dosaze Contoured Orthopedic Pillow works best for me. No neck stiffness. Comfortable on both my side and on my back. Design is straight forward. (Others had unnecessary features.). Firmness/sofness ratio is just right for me. Glad I got it.

No more pain.

The first night sleeping on the contoured pillow I woke up without shoulder or hip pain. I have not had any shoulder or hip pain after I started using this pillow. I have tried several different pillows none of them worked. This pillow was a life saver for me. Thanks.

Wasn’t expecting to like it…

I’ll admit, when I first laid down on it, I was afraid it was too flat, too hard, and I would hate it. But I have had this pillow since June (so for 6 months now), and I have to say I was definitely surprised! I would wake up with neck aches and headaches semi-frequently (a few times a month), but on this Dosaze pillow, those occurrences have gone down to a handful of times in the last 6 months! Granted, we all have “bad sleep days” anyway, but this has helped correct my sleep position so much. (I’m a back and side sleeper.) My only complaint would be that it doesn’t feel luxuriously, cloud soft, but the positives of how I’ve felt waking up help counter that complaint, so maybe I don’t need it. Perhaps “soft” would mean less support? Or too much, which would lead back to the “squished neck” problem? I don’t know, but again, the positives of waking up with less neck pain and headaches have helped make up for that slight complaint. I’m so happy to have stumbled across Dosaze, and been willing to give it a try!!

Helped with neck pain after an accident.

I was in an accident several months ago and ended up with severe whiplash and an elevated first rib. I was in constant pain, and my physical therapist recommended I start using an orthopedic pillow.

The 60-night trial guarantee is what ultimately led me to try out this brand. Most of the orthopedic pillow brands I had intended to try didn’t allow returns, which I couldn’t justify chancing given the hefty price tags. Initially, I waffled about whether or not I’d keep the Dosaze pillow, since it didn’t feel comfortable right away and was expensive. But because the company gave me plenty of time to acclimate to the style, I ended up loving it. The fact that you can use it comfortably whether you’re a back or a side sleeper sealed the deal. Plus, I never need to adjust or fluff it up, because it’s always the perfect shape. My neck pain has improved dramatically since I started using it. I take it with me whenever I travel now, because I refuse to use any other pillow.

This pillow has saved my neck

My best piece of advice to kick off this review is to give yourself a couple of weeks to adjust to the pillow. At first, I thought that it wasn’t right for me, but I kept finding myself coming back to it, and now nearly a year later this pillow is my saving grace. It truly saved my neck and I can’t sleep without it. I recently slept somewhere else outside of my own home and had to bring it with me. There really is no other pillow like this on the market if you need proper neck support.