Frequenty Asked Questions
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Who is Dosaze?
Dosaze is a sleep brand creating innovative products for the modern day.
We spend 33% of our lives sleeping. Numerous studies have shown how a good night's sleep is directly correlated to better mood, muscle recovery, less stress, and overall well-being. While science has proven how important sleep, the sleep industry as a whole has not changed.
We've started with an innovative contoured orthopedic pillow. It's meticulously designed to ensure proper sleeping posture, a big cause for pain and aches while sleeping.
It's the 21st century - we shouldn't still be waking up in the middle of the night with aches or pain. We shouldn't wake up feeling unrested or groggy. These problems have plagued us for plenty of years, and we're determined to change that.
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What's so special about your pillow?
Why is the Dosaze Pillow so special?
Unlike the traditional pillow, our pillow is uniquely designed to cradle your head and neck while you sleep. There's a distinct "pocket" in the middle of the pillow where you can rest your neck comfortably. Our high-density, high-quality memory foam conforms to the natural curvature of your neck and provides comfortable support all night long.
Where are your pillows made?
Our pillow is researched, designed and tested in California and ultimately manufactured in China.
Our overseas partners are the best at what they do and were integral to getting all of our very specific details right -- from the height and width of the pillow to the weight and feel of the memory foam, we had very specific requirements that only our partner could help us do.
Do you sell your pillow in stores?
We only sell on Dosaze.com. Honestly, it's easier for us to listen and respond to your feedback this way and it also helps keep our prices fair!
By selling directly to you, we get to build real relationships with our community and get direct feedback to build better products.
Where do you ship?
We ship to all states in the USA and worldwide as well!
When will my order ship?
Our warehouse team works diligently to process orders as quickly as possible. Most orders are processed within 1 business day, Monday - Friday. Ground shipping to the contiguous states takes 5-7 business days, including processing time.
Unfortunately, due to record volumes during the pandemic, our free shipping option is taking longer than expected. While it will get processed by our facility in ~1-2 business days, the carrier might take 7-14 days to deliver it. We're offering a $5 shipping option that will take ~4-6 business days.
For ground shipping to AK and HI, please allow 7-14 business days for processing and shipping.
Is shipping free?
We offer free ground shipping in the United States on all orders.
We ship to many international countries, but additional shipping and duties may apply.
How do I track the status of my order?
You will receive an email confirmation after you place an order on our site. Once our warehouse team processes your order, you will receive another email with your tracking information.
Missing something? Please email our support team with your order number and we will take care of you.
How do I change or cancel my order?
Any changes to your order (including cancellations) must be requested within 12 hours of your order confirmation - however, since we strive to fulfill orders as quickly as possible, we can't guarantee that we can cancel the order even if you do request a cancellation within 12 hours. Orders are processed within 1 business day as we try to ship orders out as quickly as possible. While we will try our best to make the necessary changes to your order, we cannot guarantee this.
What is your return policy?
If you don't love your product, we're happy to accept returns within 60 days of you receiving it (according to the tracking information).
We will provide a discounted shipping label, but if you want to ship the pillow yourself you can let us know and we can do that as well. Please click here to visit our returns center to start a return. If you have any questions, you can email email@example.com.