Frequently Asked Questions
DON'T SEE YOUR QUESTION? HIT THAT CHAT BUTTON ON THE BOTTOM RIGHT OR SHOOT US AT NOTE AT SUPPORT@DOSAZE.COM
Dosaze is a sleep brand creating innovative products for the modern day.
We spend 33% of our lives sleeping. Numerous studies have shown how a good night's sleep is directly correlated to better mood, muscle recovery, less stress, and overall well-being. While science has proven how important sleep, the sleep industry as a whole has not changed.
We've started with an innovative contoured orthopedic pillow. It's meticulously designed to ensure proper sleeping posture, a big cause for pain and aches while sleeping.
It's the 21st century - we shouldn't still be waking up in the middle of the night with aches or pain. We shouldn't wake up feeling unrested or groggy. These problems have plagued us for plenty of years, and we're determined to change that.
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What's so special about your pillow?
Unlike the traditional pillow, our pillow is uniquely designed to cradle your head and neck while you sleep. There's a distinct "pocket" in the middle of the pillow where you can rest your neck comfortably. Our high-density, high-quality memory foam conforms to the natural curvature of your neck and provides comfortable support all night long.
Our pillow is researched, designed and tested in California and ultimately manufactured in China.
Our overseas partners are the best at what they do and were integral to getting all of our very specific details right -- from the height and width of the pillow to the weight and feel of the memory foam, we had very specific requirements that only our partner could help us do.
Yes! Dosaze is proud to offer an everyday 10% discount to Active Duty Military, Veterans, Educators and Healthcare Workers.
We only sell on Dosaze.com. Honestly, it's easier for us to listen and respond to your feedback this way and it also helps keep our prices fair!
By selling directly to you, we get to build real relationships with our community and get direct feedback to build better products.
We ship for free to the US & usually to Canada as well. However, we are currently out of stock in Canada, so will not be fulfilling orders to Canada until Q2 of 2023.
*Contoured Orthopedic Pillow and Cooling Pillow Protector Only
We offer free ground shipping in the United States and usually Canada as well on all orders for the Dosaze Contoured Orthopedic Pillow. However, we are currently out of stock in Canada and so cannot fulfill orders in Canada for the time being.
We offer free shipping for all products in the United States.
We ship to many other international countries, but additional shipping and duties may apply.
You will receive an email confirmation after you place an order on our site. Once our warehouse team processes your order, you will receive another email with your tracking information.
Missing something? Please email firstname.lastname@example.org with your order number and we will take care of you.
Any changes to your order (including cancellations) must be requested within 12 hours of your order confirmation - however, since we strive to fulfill orders as quickly as possible, we can't guarantee that we can cancel the order even if you do request a cancellation within 12 hours. Orders are processed within 1 business day as we try to ship orders out as quickly as possible. While we will try our best to make the necessary changes to your order, we cannot guarantee this.
If you don't love your product, we're happy to accept returns within 60 days of you receiving it (according to the tracking information).
Please email email@example.com to initiate your return.
You can apply your discount code during checkout (not in your cart). Once you enter the checkout process, you will see a field labeled "Gift Card or Discount Code" and you can type your code in there.
PROTECT YOUR DELIVERY WITH NAVIDIUM
There’s no need to wait weeks for claims to be processed by couriers - protect your parcel for a small flat fee and we’ll offer you a refund or replacement right away.
According to USPS and UPS, to ensure your order arrives before Christmas, the last day to place an order is December 12, 2022.
However, this cutoff is recommended by carriers but is not guaranteed. We recommend ordering earlier to ensure it arrives before Christmas.